FAQ

How to reach us

Orders and tracking: orders@glowglam.co.uk
Everything else: info@glowglam.co.uk
Phone: +44 7786 176399
Form: glowglam.co.uk/pages/contact

Put your order number in the subject line if you have one. We reply on working days.

Ordering and delivery

How long does delivery take?
About a week from order to door: two working days to prepare, then four to seven working days in the post. You get a tracking email as soon as a parcel is scanned.

Is delivery free?
Standard delivery is free on orders over £30. Under that, it is £4.95 at checkout.

Do you ship abroad?
We ship to the UK and the EU. Duties, if any, are the buyer’s.

Where is my tracking?
It is in the shipping confirmation email from orders@glowglam.co.uk, and in your account if you checked out with that email. If it has been more than two working days with no email, write to us with your order number.

The products

Where should I start?
The three-step starter. Or shop by skin: oily, dry, sensitive, blemish-prone.

Are these medicines?
No. GlowGlam skincare is cosmetic. We do not treat acne, rosacea, or any medical condition. Renewal products are retinol alternatives (bakuchiol / Bidens pilosa), not prescription retinoids. 18+ for glycolic and renewal. Use SPF by day.

Who is the Responsible Person?
Selfnamed is the designated Responsible Person for the Selfnamed formulas we sell. They hold the product information file and notifications.

Paying

Guest checkout is always on. Apple Pay, Google Pay and card checkout can fill card and address. You will get an order confirmation email from orders@glowglam.co.uk as soon as payment succeeds. Keep it: it has the order number we need for any question.

Returns

You may cancel within 14 days of receiving the order, then return unopened goods within 14 days. Opened leave-on cosmetics may be refused for hygiene. Email orders@glowglam.co.uk with the order number before you post anything back.