Glow Guarantee

If something is wrong

If an item arrives damaged or is not as described, email orders@glowglam.co.uk within 14 days of delivery with your order number and a photo. We will replace or refund it.

You may also cancel most distance orders within 14 days of receiving them and return unopened goods. Full rules: Refund policy.

This sits alongside your UK and EU statutory rights, which we honour in full.